FAQS

Lets answer some of those burning questions!

 

For information regarding our COVID-19 Health and Safety and Risk assessment information please click the following link.

COVID-19

 

How does the booth work?

Grab a prop when ready, simply touch the screen to start, strike a pose and smile! In less than 10 seconds you can collect your instantly dry prints. It really is that easy. A Canary attendant will be on hand to help you take the best pictures possible!

Is set up time included in my hire?

Yes! But you will always get the full operational booth time stated in your package. Set up and take down time is always part of the package cost, but outside of the operation hire time. It will take us round 60 minutes to set up so we like to arrive at your venue an hour before the booth is needed unless otherwise agreed upon.

How much space will it take up?

To make sure you get the best from our open-air booth the ideal area required is a floor space of 2.2m x 2.2m. This will allow enough space for our backdrop, prop-box and table and for easy access to be photographed.

How many people can I get in the booth?

As our open-air photobooth has no walls, our booths can comfortably fit from 2 to 8 people. We don’t like squashing people into confined spaces so we set up a whole area for your photo taking pleasure and we frequently capture shots of 10 or more people.

What about props?

All of our packages come with a fabulous box of props for you and your guests to choose from so you can keep coming back for even more fun!

Do we get digital copies?

Yes absolutely! As well as receiving printed photographs (package dependent)from the duration of your event, your images will be available via an online gallery. This allows both you and your guests to view, like, share and download the images. We even include a copy of the pictures too as part of your package. After your event we can provide you with a memory stick of high-resolution images of all the pictures taken in the photo booth (package dependent).

Do the images print instantly?

Yes! Using our state-of-the-art thermal dye sublimation printer ensures that our photos are immediately touch dry and waterproof.

Can we customise the prints?

Absolutely. Part of our service is to provide free of charge a personalised theme for your template. All you need to do is provide us with either artwork or the desired message 2 weeks before your event date.

Who takes the photos?

We Do, you do, or the person next to you! All of our photo booths are operated using our easy to use touch screen computers.

Who’s there to help?

We always have at least one Canary attendant at your event to make sure that everyone is ready for each photo and to guide guests on how to get the best shots.

How and when do I pay?

All we need is a 20% deposit of the total booking fee to secure your date with us. The final payment will then have to be paid 30 days before your event date. Payments can be made via bank transfer.

Can I customise the Canary photobooth?

Oh Yes! Our booth is ideal for working within the theme of an event or branding needs. This will mean that our photobooth is truly unique to your event. Both the front and the back faces of the booth are fitted with interchangeable foamex panels which are fully customisable and avaliable as an optional extra to our packages. This is a truly exciting aspect to our booth so please contact us for more details and to find out more about our awesome in-house degign service.

What are the power requirements for your booths?

All of our booths require a standard 13A power source, we have an extension lead, but we will need access to a power socket that is specifically dedicated for the booth.

Are you insured?

Yes, of course. We are covered by Public Liability Insurance. If your venuw needs a copy just ask and we can supply them with this.

How do you manage privacy & data?

Good question! Please click the following link to read how we manage your privacy and data throughout the process. [Privacy&Data]

 

Terms and Conditions 

Payment

  • A deposit of 20% of the booking cost is payable upon booking. The booking is not confirmed until the deposit is received by CANARY PHOTOBOOTHS. The outstanding amount must be paid to CANARY PHOTOBOOTHS 30 days prior to the event.

  • If booked within 7 days of the event, a non-refundable full payment must be made within 48 hours of booking.

  • If the balance of the booking cost are not received more than 30 days before the event date, the booking can be cancelled and the client will forfeit the deposit.

  • If the client requests use of CANARY PHOTOBOOTHS services in excess of the time noted on the Booking Form, this will be billed at a £50 hourly rate for each additional hour, this is to be paid cash direct to the booth host at the event.

  • Under no circumstances will CANARY PHOTOBOOTHS deliver the photobooth if full payment has not been received.

Date Changes and Cancellations

Date changes should be done at least 4 weeks before the event through written request either electronic (text messaging or email) or in paper. Change is subject to photo booth availability and receipt of a new Service Contract. If there is no availability for the alternate date, the retainer shall be forfeited and event cancelled. Any cancellation shall forfeit the 20% retainer paid during the signing of the contract. Any additional payment shall be refunded.

  • If the hirer cancels within 14 days of booking, the Deposit will not be returned.

  • Prior notice is required of changes to the time and date of the event.

  • CANARY PHOTOBOOTHS cannot be held responsible for unforeseen delays at the venue.

Service Period

The Service Period will be for (SEE INVOICE FOR DATES, TIMES, AND DURATION OF BOOKING). We will arrive approximately 1 hour before the service period begins to setup the booth. Provider agrees to have a Photobooth operational for a minimum of 90% during this period; occasionally, operations may need to be interrupted for maintenance of the Photo Booth (changing photo paper, adjusting camera, adjusting printer, etc).

Client Obligations

  • Good access for delivery to performance area. Provider should be informed if in case access is only through stairs. Canary Photoboothreserves the right to cancel any booking for the reason of inaccessibility to performance area. A £100 fee will be charged for the lost hour and round trip travel charged at 40p per mile.

  • A smooth level surface with an area of at least 2.5m by 2.5m and a height of at least 2.5m for the photobooth setup.

  • A 220 V electric outlet for the photobooth within 10 feet of the desired performance area.

  • A covered or tented area if the event is outdoor (marquee or similar). If in case a covered or tented area cannot be provided by the client, Canary Photobooths reserves the right at any time to deny service outdoors for reasons that might damage our equipment.

Canary Photobooth Obligations

  • Provide an operational photobooth for the number of hours booked.

  • Provide 2 prints per session (1 which will be for the guest book) unless package upgraded to unlimited (included with Gold and Platinum packages)

  • Provide free design and layout for the print, with minimum of 1 photos and a maximum of 4 photos per print.

  • Provide a choice of flower wall or sequined backdrop as part of the package.

  • Provide props for free.

  • Provide a USB Stick and album of all the photos and an online social gallery.

  • Provide an onsite member of staff to assist guests in the photobooth and maintain the photobooth in operating condition.

  • Free transportation within indicated service area (50 miles of Upminster, within the Essex area). An additional payment for the transportation will be charged accordingly for events outside the service area. (Charged at 40p per mile outside the 50 mile radius both ways)

  • Deliver, install, and remove the photobooth in a timely manner.

Delivery Surcharge

A delivery surcharge will be applied to all bookings that are 50 miles from RM11, CANARY PHOTOBOOTHS reserve the right to add an additional charge per mile, this is subject to increase dependant on the location.

Privacy

CANARY PHOTOBOOTHS will not sell your details to any third party and will take reasonable measures to ensure that your details remain confidential.

Hire, Fees, and Services Delivery, set up and removal of the Photobooth are included in the hire fee. Time taken to deliver, set up and remove the PhotoBooth will be outside the rental period. A trained photo booth operator will be within close proximity of the PhotoBooth at all times to ensure smooth running.

At all times care will be taken by CANARY PHOTOBOOTHS to ensure delivery of high quality photo strips, however, should equipment failure or damage caused by personal injury or guests occur, liability is limited to monies paid.

The hirer will be liable for any damage caused to the photo booth within the duration of the hire.

The client must ensure adequate space is available for the photo booth, access to 13A power within 2m of equipment, all doorways and access paths provide adequate space to fit the photobooth without incurring damage.

Photobooths will not be set up outside.

Use of Images

The client gives permission for all photos taken during the event to be used on CANARY PHOTOBOOTHS website, social media accounts and other promotional material.

Indemnification

CANARY PHOTOBOOTHS will not be liable for failing to perform under the Agreement by the occurrence of any event bey ond our reasonable control, including a labour disturbance, Internet outage or interruption of service, communication outage failure by a service provided to us to perform, fire, threatened or actual act of terrorism, natural disaster, or war.

Warranty 

Client and Canary Photobooth agree that in the event of a mechanical failure or for any reason or inability to perform such that Canary cannot provide a functioning photo booth, that Canary’s maximum liability is the return of any payments received. Client agrees that Canary Photobooth will not be responsible for consequential damages. If only partial services can be provided due to conditions beyond Canary Photobooth’s control, then the rental charges are to be refunded on a prorated basis. 

Damages to Provider’s Equipment

Client acknowledges that it shall be responsible for any damage or loss to the Provider’s Equipment caused by: A) Any misuse of the Provider’s Equipment by Client or its guests, or B) Any theft or disaster (including but not limited to fire, flood or earthquake). The client acknowledges that it shall be responsible for supervising any children in the photobooth and any damage or loss to the Provider’s equipment as a result of children misusing the equipment will be charged for replacement.

Public Liability

All bookings with Canary Photobooths are covered by minimum £1m public liability insurance. If the client’s venue require a copy of the proof of cover, this can be provided on request by emailing smile@Canarybooths.co.uk. If your venue requires a higher value of cover, this can be arranged for an extra fee. For more information please get in touch.

All of the equipment provided by Canary Photobooth are PAT tested annually and maintained to ensure safety for the clients. If the client’s venue requires a copy of the PAT testing certificate, this can be provided on request by emailing Smile@Canarybooths.co.uk.

Miscellaneous

The booth box operator may stop the usage of the PhotoBooth at any time during the event if they feel that the PhotoBooth is being misused in a way that is dangerous to any persons or potentially damaging to the product. Any variations to these Terms & Conditions must be agreed to in writing by the booth box.

If any provision of these terms shall be unlawful, void, or for any reason unenforceable under Contract Law, then that provision, or portion thereof, shall be deemed separate from the rest of this contract and shall not affect the validity and enforceability of any remaining provisions, or portions thereof. This is the entire agreement between Provider and Client relating to the subject matter herein and shall not be modified except in writing, signed by both parties. In the event of a conflict between parties, Client agrees to solve any arguments via arbitration.

The client agrees that in all circumstances, CANARY PHOTOBOOTHS liability is limited to an amount equal to the booking cost and not be liable for indirect or consequential damages.